Frequently Asked Questions

General Questions

What is TradeOgre?

TradeOgre is a cryptocurrency exchange platform that allows users to trade various digital currencies with low fees and advanced features. Our platform is designed to provide a secure and efficient trading experience.

How do I create an account?

To create an account, visit our Sign In page and follow the registration process. You'll need to provide an email address and create a secure password.

Is TradeOgre available worldwide?

Yes, TradeOgre services are available to users worldwide, except in jurisdictions where cryptocurrency trading is prohibited by law.

Trading

What cryptocurrencies can I trade on TradeOgre?

TradeOgre offers trading pairs for numerous cryptocurrencies including Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), and many others. You can view the complete list of available trading pairs on our trading page.

What are the trading fees?

TradeOgre maintains competitive trading fees. For detailed information about our fee structure, please visit our Fees page.

How do I place a trade?

After signing in to your account, navigate to the trading pair you wish to trade. Enter the amount and price for your order, then click "Buy" or "Sell" to execute your trade.

Deposits and Withdrawals

How do I deposit cryptocurrency to my TradeOgre account?

To deposit, sign in to your account, navigate to the "Balances" section, find the cryptocurrency you wish to deposit, and click "Deposit". You'll receive a unique deposit address for that cryptocurrency.

How long do deposits take?

Deposit times vary depending on the cryptocurrency network. Most deposits require multiple confirmations on the blockchain before being credited to your account.

How do I withdraw cryptocurrency from my TradeOgre account?

To withdraw, sign in to your account, navigate to the "Balances" section, find the cryptocurrency you wish to withdraw, click "Withdraw", and enter the destination address and amount.

Security

How does TradeOgre protect my account?

TradeOgre employs multiple security measures including two-factor authentication (2FA), email verification for new devices, and secure password storage.

How can I enable two-factor authentication?

You can enable two-factor authentication in your account settings. We recommend using an authenticator app like Google Authenticator or Authy for enhanced security.

What should I do if I suspect unauthorized access to my account?

If you suspect unauthorized access, immediately change your password and contact our support team for assistance.

Support

How can I contact TradeOgre support?

For support inquiries, please contact us through our support email or social media channels. We strive to respond to all inquiries within 24 hours.

Does TradeOgre offer customer support in multiple languages?

Currently, our customer support is primarily available in English. We're working to expand our language support in the future.